We at Myoptica want you to be completely satisfied with your purchase. We only sell optical products of the highest quality, and we work hard to provide you with the most comprehensive information to help you choose just the right magnifier for your needs. But just in case something doesn't work out to your satisfaction, here is what we will do to make it right ...

Warranty Returns:

Every product we sell at Myoptica has passed many rigorous quality control tests during manufacture, and has been thoroughly inspected again immediately before shipment. In the very unlikely event that an item you order from us is defective when you receive it, we will immediately replace it if you notify us and return the defective item per the instructions below (How to Return Products to Myoptica) within 21 days. We will not charge you an additional fee to ship the replacement product to you; you will only be responsible for the shipping and insurance costs you incur when you return the original product to us.

Zeiss provides a limited One Year Warranty covering defects in labor and workmanship. It is not transferable.

Non-Warranty Returns:

What about returning items for reasons other than a product defect? If you order a magnifier or monocular from Myoptica, and you find that you need a higher or lower magnification product than the one you received, just notify us and return the item in its original condition, per the instructions below (How to Return Products to Myoptica) within 21 days, and we will replace it with a different model of your choice. When we receive the returned item, we will ship out the replacement product, and we will issue a credit or enter a charge to your credit card for the difference in selling price.

If you decide that you do not wish to keep a product you order from Myoptica, and you notify us and return the item in its original condition, per the instruction below (How to Return Products to Myoptica) within 21 days, we will credit your card with the original purchase price, less a restocking fee of 15%, or $25 per item, whichever is less. We do not refund the original shipping charges when an item is returned. You will be responsible for the shipping and insurance costs you incur when you return the product to us.

How to Return Products to Myoptica.com:

If you wish to return an item to Myoptica for any reason, you must first obtain a Return Authorization (RA) number from us. To obtain this RA, you may contact us by e-mail or by phone at the addresses or phone numbers listed below (How to Contact Myoptica). Tell us the order number which is printed on your packing slip, which item you wish to return, and the reason for the return (defective item, exchange for a different item, or return for refund). We will issue you an RA immediately over the phone, or, if you e-mail or leave a phone message after regular business hours, we will get back to you with an RTN number within 1 business day.

THIS RETURN AUTHORIZATION NUMBER MUST BE PRINTED CLEARLY ON THE OUTSIDE OF THE PACKAGE IN WHICH YOU RETURN THE ITEM. PLEASE NOTE: Myoptica CANNOT ACCEPT ANY RETURNED MERCHANDISE WHICH IS NOT MARKED WITH A VALID RETURN TRACKING NUMBER.

Any package we receive without such a number will be marked "REFUSED, RETURN TO SENDER", and will be returned unopened to you at your expense by the shipper.

Once you receive an RA number, you are ready to pack the item for return. We have found that the fastest and most economical way to ship our products is by U.S. Postal Service Insured Priority Mail.